About us
About us: a registered NDIS provider in the Sunshine Coast
Support is a relationship, not a roster. We are a small provider in the Sunshine Coast, and we would rather stay small and reliable than grow quickly and stop being either.
Why we started
The Energy began because the people who started it had seen the same thing happen too many times: good support plans undone by a provider who could not reliably put the same person in front of someone twice.
Support is not only a set of tasks. It is somebody who knows that you do not like being rushed in the morning, that Thursday is hard, and that the shower goes better if the radio is on. None of that survives a workforce that turns over every few months.
So the model is deliberately small. Fewer participants, a consistent team, and enough time in each shift to do the job properly. In practice that means support at home, getting out into the community, and qualified social work when the situation calls for it.
- Based
- Sunshine Coast, Queensland
- Servicing
- Sunshine Coast and Moreton Bay
- Supports
- In-home, community access, social work
- NDIS
- Registered provider
- Contact
- 1300 410 145
Details to be confirmed before launch.
How we work
Four things we hold to, including when they are inconvenient for us.
01
You choose who supports you
You meet a worker before they start and you can say no without having to justify it. A bad match is nobody’s fault and it is easily fixed early.
02
We call before the shift, not after
If something has to change you hear it from us in time to make other arrangements. Silence is what causes harm.
03
We say when we are not the right fit
If your needs sit outside what we do well, we will say so and help you find someone who does it properly. Support coordinators can see how we take referrals.
04
Complaints get a real answer
Raise something and you get a response and an action, not a form. You can also go straight to the NDIS Commission at any point, and we will tell you how.
Your rights
You get to decide who comes into your home and what happens while they are there. You can change your mind, change your worker, or change provider entirely, and none of that should cost you anything but notice.
If something goes wrong you can raise it with us, and you can raise it with the NDIS Quality and Safeguards Commission whether or not you have raised it with us first. Both of those are your right and neither affects your supports.
Come and ask us anything.
Including the awkward questions about staffing, cancellations and what happens when things go wrong.