Sunshine Coast & Moreton Bay Registered NDIS provider
NDIS case management in the Sunshine Coast
One practitioner holding the whole picture, so nothing falls into the gap between services that each assumed someone else had.
The problem this solves.
A person can have a housing worker, a support coordinator, a GP, a psychologist and three support workers, and still have nobody who knows the whole story. Every service holds one part of it. Nobody holds the shape.
Case management is the practitioner who does. Who was at the last appointment, what changed, what is due, and what everyone else has already tried.
What it looks like week to week
One point of contact
The same practitioner, who does not need the history explained again each time something happens.
Keeping services talking
Chasing the report, booking the review, making sure the housing worker and the psychologist are not working from different information.
Plan reviews with evidence
Reviews go better when the paperwork was collected across the year.
Handling the escalations
When something goes wrong at 4pm on a Friday, there is someone who already knows the situation.
Case management or support coordination?
They overlap, and the words get used loosely. Support coordination is funded to help you find and connect services. Case management is the practice work of holding a complex situation together once they are connected.
We do not provide support coordination. If you have a coordinator, we work alongside them and do not duplicate what they do. If you are not sure which you need, tell us the situation and we will say which it sounds like, including when the answer is neither.
Who this suits
People with several services involved at once, plans with a history of things being missed between reviews, and households where more than one system is asking for something at the same time.
It is not for everyone. Where a plan is straightforward and working, this is a cost without a job to do, and we will tell you that.
Where we work
Across the Sunshine Coast and Moreton Bay
The same team and the same approach wherever you are. If you are just outside these areas, ask us. We will say yes or no.
Not sure whether this is the right thing?
Describe the situation. We will say what it sounds like it needs, even when the answer is somebody other than us.